Frequently Asked Questions

General Information and Location

What is illa Carlemany?

illa Carlemany is the reference shopping centre in Andorra. Located in the heart of the commercial axis, in the pedestrian zone of Carlemany avenue (Escaldes-Engordany) and Meritxell (Andorra la Vella). The nerve centre of shopping in Andorra, it offers a unique shopping experience with more than 60 establishments including brand stores, restaurants and cafés, the only cinemas in Andorra and exclusive services.
Where exactly is the illa Carlemany shopping centre located?

It is located at Avinguda Carlemany, 70, in Escaldes-Engordany, Andorra. Its strategic location places it at the centre of the most important commercial axis in the country, in the pedestrian zone perfectly connected with Andorra la Vella.
What are the opening hours of illa Carlemany?

The shopping centre is open 365 days a year. Specific hours may vary according to the season and the type of establishment. The car park is also open 365 days a year.
On mandatory closing holidays, such as 1 January, 8 September and 25 December, only cafés, restaurants and cinemas are open. 14 March is also one of those mandatory commerce closing days, but if the celebration falls on a Saturday or Sunday, all shops are finally open to the public. It is recommended to consult the official website illa.ad for updated schedules.
Why is illa Carlemany considered the best shopping centre in Andorra?

illa Carlemany stands out for:
Its privileged location on the main commercial axis
More than 60 establishments of recognised brands
Wide gastronomic and leisure offer
Car park with more than 600 spaces
More than 20 electric vehicle charging points
Exclusive services such as free WiFi and a tourist information point
Events and activities throughout the year

Shopping and Stores - Detailed Information

What fashion brands can I find at illa Carlemany?

Women's fashion: Adolfo Domínguez, Bimba y Lola, Liu·Jo Store, Weekend Max Mara, Geox, Guess, Brownie…
Men's fashion: Boss, G-Star Raw, Jack & Jones, Mango Man, Levi's, Paul & Shark, Scalpers…
Youth fashion: Mango Teen, Subdued
Lingerie: Tezenis
Children's fashion: OVS Kids
Footwear: Geox, Timberland, Skechers, Munich...
Are there luxury boutiques and premium brands at illa Carlemany?

Yes, illa Carlemany houses several premium and luxury brands:
Jewellery: Pandora, Swarovski, Tous, Montblanc
Watches: Garmin, Montblanc
Premium fashion: Boss, Weekend Max Mara, Liu·Jo, Scalpers, Paul & Shark
Luxury accessories: Tango (multi-brand)
What sports stores are there at illa Carlemany?

Peak Performance, The North Face, Timberland, Haglöfs, Helly Hansen, Salomon
Sportech Outlet Store (with permanent discounts on clothing, footwear and sports accessories)
What sports footwear stores are there at illa Carlemany?

Skechers, Munich, Geox, Timberland, Haglöfs, Helly Hansen, Àlex Boutique (multi-brand), Tango (multi-brand), Sportech Outlet Store
Outdoor accessories: Salomon, Oakley, Haglöfs…
Is there a supermarket and basic services?

Yes, illa Carlemany has:
Caprabo supermarket (food and basic necessity products)
Galeno Pharmacy and Parapharmacy
Alain Afflelou optician
J&M Electronic Store and J&M Informàtica i Serveis technology
Other services: Núria Tintoreria, Franck Provost (hairdressing), Mister Minit (shoe repair, key duplication, photos for official documents, etc.) La Retoucherie (clothing alterations) Andorra Ideal (hair removal and massages)
Are there outlet stores with discounts?

Yes, you will find Sportech Outlet Store, which offers sports items from recognised brands with significant discounts throughout the year.
Can I buy gift cards at illa Carlemany?

Yes, illa Carlemany offers gift cards that can be used in the shopping centre's establishments. They are ideal for giving as a gift and allow the recipient to choose from the wide variety of available establishments. Valid in shops, cafés, restaurants and the cinema. Not valid for the car park. On sale year-round at the Information Point.

Car Park - Complete Information

How many parking spaces does illa Carlemany have?

illa Carlemany has more than 600 parking spaces distributed between:
Underground car park, with multiple floors beneath the building
Outdoor car park, with open-air spaces right in front of the shopping centre.
Is the car park open 24/7?

Yes, illa Carlemany's car park operates 24 hours a day, 365 days a year, offering maximum convenience for visitors.
Are there parking discounts?

Yes, there are several discounts:
With purchases. Many shops offer free parking tickets depending on the purchase amount.
Grandvalira season pass. Free parking hours for adult pass holders, who when purchasing the pass at the beginning of the season, already have Grandvalira load them onto the pass itself. Promotion valid only during the ski season. Non-cumulative.
Special promotions on the occasion of certain events.
Does the car park offer subscriptions?

Yes, daytime and night-time subscriptions, valid for weekdays only or for all days of the week.
Are there adapted spaces?

Yes, every floor of the car park has spaces specially adapted for people with reduced mobility, complying with all accessibility regulations.
Are there spaces for electric vehicle charging?

Yes, illa Carlemany has 22 charging points in its indoor car park and 2 outdoors. In the indoor car park, some are specific to Porsche and Tesla, and others are for all types of vehicle brands.
Where is the car park entrance?

Access to the car park is direct from Carrer De la Valira, facilitating arrival by private vehicle via one of the country's main roads.

Services and Amenities

What free services does illa Carlemany offer?

Free WiFi, with unlimited connection after registration.
Information point where personalised advice is provided on services and establishments.
Free gift-wrapping service for purchases made in the shopping centre's establishments.
Wheelchair loan.
Tourist information and ticket sales for tourist attractions in Andorra.
Are there beauty and wellness services?

Yes, illa Carlemany has:
Franck Provost hair salon (professional beauty salon)
Next gym (complete facilities)
Galeno Parapharmacy (health and beauty products)
Body treatments: Andorra Ideal (massages, skin care, relaxation…)
Do they offer financial services?

Creand ATMs with currency exchange. Located on the ground floor, at the access to restrooms and baby changing facilities.
What other unique services does illa Carlemany offer?

Vehicle cleaning: Dual Clean, on floor -1, very close to the central car park cashier
Technical service for the repair of electronic devices
Núria dry-cleaning for professional cleaning
Alain Afflelou, optician with complete optometry services

Dining and Leisure - Complete Guide

What gastronomic options are there at illa Carlemany?

Fast food:
Burger King (gourmet burgers)
Pans & Company (sandwiches and salads)
American Corner (hot dogs, chips and other American specialities)
Cafés and breakfasts:

Starbucks (premium coffee, special drinks, pastries)
Café Pans (breakfasts and afternoon snacks)
Dehesa Santamaría (sandwiches, pastries, toast, juices, coffees)
MyCorner (also with a healthy offer)
Bistrot (sweet and savoury offer)
Restaurants:

Foster's Hollywood (American cuisine)
Pizzeria Roma (authentic Italian pizza and pasta)
Bistrot (gourmet cuisine and products)
Specialised gastronomy:

Dehesa Santamaría (tapas and quality Iberian cured meats)
American Corner (American-inspired fast food)
MyCorner (healthy menu)
What is the cinema complex like?

Cinemes illa offers:
Modern screens to enjoy the latest film releases
Varied programming for all audiences
Dolby sound system
Comfortable and spacious seats
Can advertising be placed in the cinemas?

Yes, the cinema has different advertising options to promote products and companies.
Can a cinema screen be hired?

Yes, a cinema screen can be hired for corporate events, private screenings for companies, institutions and even private individuals.
Are there options for private events or celebrations?

Yes, several establishments at illa Carlemany offer spaces for:
Family celebrations
Corporate events
Product presentations
Group dinners
The shopping centre itself hires spaces in common areas for events, product presentations, temporary sales points, vehicle exhibitions, small fairs, etc.
Cinemes illa also offers different possibilities and options.

Access and Transport - Detailed Information

How do I get to illa Carlemany by public transport?

All bus lines, especially urban ones, have stops within short distance of the shopping centre, with regular services throughout the day.
Stops at:
Carrer de la Unió
Avinguda del Consell de la Terra
Avinguda de les Nacions Unides
Can you walk from the centre of Andorra?

Yes, illa Carlemany is perfectly integrated into the commercial pedestrian axis.
A few minutes' walk from the Historic Centre, via Meritxell and Carlemany avenues.
Are there multiple entrances to the shopping centre?

Yes, illa Carlemany has 4 pedestrian accesses: two through the pedestrian street, one on the side (Carrer De la Valira) and another at the rear of the building (Carrer Consell de la Terra).
Pedestrian access to offices is through one of the entrances on the pedestrian street, the Carlemany north entrance. Access to residences is via Consell de la Terra.
Vehicle entrance to the car park via Carrer De la Valira and on foot via accesses near the centre entrance on Carlemany south.

Tax Advantages and Tax-Free Shopping

What tax advantages do purchases at illa Carlemany offer?

For EU residents:
VAT (called IGI in Andorra) reduced to just 4.5%. Low compared to 20% in France and 21% in Spain.
Significant savings especially on electronics, perfumes, fashion brands and accessories, tobacco and alcohol.
Which products generally offer the greatest price savings?

Electronics: smartphones, tablets, computers
Perfumes and cosmetics: luxury brands
Jewellery and watches: premium brands
Luxury fashion: international brands
Wines, spirits, champagne
Cigarettes and Havana cigars

Events and Promotions

What special events does illa Carlemany organise during the year?

illa Carlemany Popular Race. Annual sporting event.
Sant Jordi celebration. Cultural activities.
Animations coinciding with Shop In Andorra, the great autumn shopping event.
Musical animations, art exhibitions and temporary displays in the centre's spaces, activations for special dates…
The great Christmas lights switch-on celebration, with musical performances, special decoration and activities covering the entire Christmas calendar, designed especially for family audiences.
When are the sales at illa Carlemany?

Winter sales: begin during the Christmas period.
Duration: until February.
Advantage: Christmas shopping with discounts.
Summer sales: beginning around the third Friday of June.
Duration: until early September.
Discounts: up to 70% on selected brands.
What is Black Friday like at illa Carlemany?

It is usually the last Friday of November and extends over the entire weekend.
It usually coincides with the shopping centre's Christmas lights switch-on celebration.
Abundant discounts of up to 50% in most establishments.

illa Carlemany and the Environment

What sustainable initiatives does illa Carlemany have?

"illa Verda" programme, which includes:
Waste management, to increase recycling and reduction.
Energy efficiency, with its own energy production through 1,000 m² of solar panels, which supply the shopping centre's common areas. LED lighting and installation of smart systems.
Promotion of sustainable transport, making 24 electric vehicle charging points available to customers.
Ecological products: spaces for sustainable brands.
Are there social initiatives?

Yes, illa Carlemany participates in:
Charity events and collaborations with local NGOs.
Community activities and cultural events for residents.
Cultural promotion, with exhibitions by local artists and musical performances by national groups.
Community sports, through the sponsorship of sporting events.

Family Information

Is illa Carlemany family-friendly?

Yes, absolutely family-friendly!
Ample spaces to facilitate walks with pushchairs.
Changing tables and nursing areas available.
Children's entertainment offer, with special activities during certain events.
Children's options in dining establishments.
Are there specific stores for children?

Yes, OVS Kids, with quality children's fashion.
Footwear and clothing also available in many other establishments not exclusively for children.
What is there to do with children at illa Carlemany?

Family cinema. Films suitable for the whole family. Also morning screenings on Saturdays and Sundays.
Family events, with special activities during public holidays and school holidays.
Club Piolet sponsorship, with activities and character appearances, a point to request and collect membership cards, etc.
Dining: children's menus in several restaurants.
illa Dolça sweet shop.
Is there WiFi throughout the shopping centre?

Yes, illa Carlemany offers:
Free WiFi on all floors.
Simple registration: only requires an email address to access.
Stable connection for browsing and streaming.
Security: protected and reliable network.
What digital services does illa Carlemany offer?

Social media: constant updates on Instagram and Facebook.
Presence on LinkedIn.
Newsletters: subscription for exclusive offers and advance information on activities.
Official website: illa.ad, with updated information.
Are there services for people with disabilities?

Yes, illa Carlemany is fully accessible.
Lifts: on all floors.
Access ramps: adapted entrances.
Parking spaces: reserved and signposted.
Adapted restrooms: on floor -1, ground floor and floor 2.
Wheelchair: available on loan.
What is the maximum capacity of the shopping centre?

illa Carlemany has a real-time people-counting system, which allows it to know and control at all times the maximum capacity permitted by law according to the available m².
Crowd management: optimised security and flow systems.
Daily flow: particularly high during weekends and tourist seasons.

Comparison with other Shopping Centres

Why choose illa Carlemany over other centres in Andorra?

Unique advantages:
Central location, at the heart of the commercial axis.
Commercial variety, with more than 60 diverse establishments.
Premium services, such as WiFi, tourist information, free gift wrapping, ticket sales for Caldea and national events…
Accessibility. Multiple forms of access.
The comprehensive experience it offers: shopping, dining and leisure, all in one place.
The only cinemas in the country are at illa Carlemany.
How does it compare with other shopping centres and department stores in Andorra?

illa Carlemany is distinguished by:
More central location.
Greater gastronomic variety.
Exclusive brand spaces with a wider offer.
Better pedestrian connectivity.
Unique additional services.
More cosmopolitan atmosphere.
Constant celebration of activities and animations.
Cinemas.
What is the best time to visit illa Carlemany?

It is always a good time to visit illa Carlemany.
For the Christmas campaign:
For the atmosphere, decoration, services, special events and sales.
In spring and autumn:
For the pleasant weather, regular prices and a relaxed, more personalised experience.
During the snow season:
For a perfect combination of winter sports and the sales period on sports and ski equipment.
Free parking hours for holders of a Grandvalira season pass.
How does the experience vary by season?

Spring: new collections, pleasant weather for a stroll.
Summer: terraces, relaxed atmosphere, family tourism.
Autumn: Shop in Andorra (shopping festival), preparation for winter, new collections.
Winter: sales, Christmas atmosphere, ski season.

Expert Tips for Visitors

What are the best tips for making the most of illa Carlemany?

For tourists:
Arrive early and avoid crowds, especially at weekends.
Use the free WiFi and avoid surprises with mobile data usage.
Ask about discounts: many shops offer unannounced promotions and, in the car park, for stays of 24 consecutive hours or more.
Combine with urban routes to discover the city, taking advantage of the privileged location.
For residents:
Subscribe to the newsletter to stay up to date with the activity agenda, exclusive offers and news.
Take advantage of extended hours, which allow for more relaxed shopping.
Use the car park intelligently: look for promotions with your purchases.
Attend regularly organised events and activities.
What should you not miss at illa Carlemany?

Must-sees:
Luxury stores, with competitive prices on international brands.
Cinemas illa, the only ones in Andorra.
Information point, with ticket sales for Andorra's attractions.
Ski pass sales point for Andorran ski resorts.
Gastronomic area with international variety.
Bookshop, gym and the only Nespresso boutique in Andorra.