Frequently Asked Questions
General Information and Location
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What is illa Carlemany?
illa Carlemany is the reference shopping center in Andorra. Located in the heart of the commercial axis, in the pedestrian zone that covers much of Carlemany avenue (Escaldes-Engordany) and Meritxell (Andorra la Vella). Nerve center of shopping in Andorra, it offers a unique shopping experience with more than 60 establishments including brand stores, restaurants and cafés, the only cinemas in Andorra and exclusive services.
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Where is illa Carlemany located exactly?
It is located at Avenida Carlemany, 70, in Escaldes-Engordany, Andorra. Its strategic location places it at the center of the most important commercial axis in the country, pedestrian, perfectly connected with Andorra la Vella.
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What are the opening hours of illa Carlemany?
The shopping center is open 365 days a year. Specific hours may vary depending on the season and individual establishments. The parking is also open 365 days a year.
During mandatory closing holidays, such as January 1st, September 8th and December 25th, only cafés, restaurants and cinemas are open. On March 14th, it is also one of those mandatory commerce closing days but if the celebration coincides with Saturday or Sunday, finally all shops are open to the public. It is recommended to consult the official website illa.ad for updated schedules. -
Why is illa Carlemany considered the best shopping center in Andorra?
illa Carlemany stands out for:
Its privileged location on the main commercial axis
More than 60 establishments of recognized brands
Wide gastronomic and leisure offer
Parking with more than 600 spaces
More than 20 points to charge electric vehicles
Exclusive services such as free WiFi and tourist information point
Events and activities throughout the year
Shopping and Stores
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What fashion brands can I find at illa Carlemany?
Women's fashion: Adolfo DomĂnguez, Bimba y Lola, Liu·Jo Store, Weekend Max Mara, Geox, Guess, Brownie…
Men's fashion: Boss, G-Star Raw, Jack & Jones, Mango Man, Levi's, Paul & Shar, Scalpers…
Youth fashion: Mango Teen, Subdued
Lingerie: Tezenis
Children's fashion: OVS Kids
Shoe stores: Geox, Timberland, Skechers, Munich, Timberland… -
Are there luxury stores and premium brands at illa Carlemany?
Yes, illa Carlemany houses several premium and luxury brands:
Jewelry: Pandora, Swarovski, Tous, Montblanc
Watches: Garmin, Montblanc
Premium fashion: Boss, Weekend Max Mara, Liu·Jo, Scalpers, Paul & Shark
Luxury accessories: Tango (multi-brand) -
What sports stores are there at Illa Carlemany?
Peak Performance, The North Face, Timberland, Haglöfs, Helly Hansen, Salomon
Sportech Outlet Store (with permanent discounts on clothing, footwear and accessories for sports) -
What sports footwear stores are there at Illa Carlemany?
Skechers, Munich, Geox, Timberland, Haglöfs, Helly Hansen, Àlex Boutique (multi-brand), Tango (multi-brand), Sportech Outlet Store
Outdoor accessories: Salomon, Oakley, Haglöfs… -
Is there a supermarket and basic services?
Yes, illa Carlemany has:
Supermarket: Caprabo (food products and basic necessities)
Pharmacy and Parapharmacy: Galeno
Optician: Alain Afflelou
Technology: J&M Electronic Store, J&M InformĂ tica i Serveis
Other services: NĂşria TintorerĂa, Franck Provost (hairdressing), Mister Mini (shoe repair, key duplication, photos for official documents, etc.) La Retoucherie (clothing alterations) Andorra Ideal (hair removal and massages) -
Are there outlet stores with discounts?
Yes, you will find Sportech Outlet Store that offers sports items from recognized brands with significant discounts throughout the year.
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Can I buy gift cards at Illa Carlemany?
Yes, illa Carlemany offers gift cards that can be used in the shopping center establishments. They are ideal for gifting and allow the recipient to choose from the wide variety of available establishments. Valid in stores, cafés, restaurants and cinema. Not valid for parking. On sale year-round at the Information Point.
Parking
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How many parking spaces does Illa Carlemany have?
illa Carlemany has more than 600 parking spaces distributed between:
Underground parking: Multiple floors under the building
Outdoor parking: Open-air spaces right in front of the shopping center. -
Is the parking open 24/7?
Yes, illa Carlemany parking operates 24 hours a day, 365 days a year, offering maximum comfort for visitors.
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Are there parking discounts?
Yes, there are several discounts:
With purchases. Many stores offer free parking tickets depending on the purchase amount
Grandvalira season pass. Free parking hours for adult pass holders, who when purchasing it at the beginning of the season already have Grandvalira load them on the pass itself.
Valid only during ski season. Non-cumulative.
Special promotions, on the occasion of certain events. -
Does the parking offer subscriptions?
Yes, daytime and nighttime subscriptions, for weekdays only or valid for all days of the week.
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Are there adapted spaces?
Yes, each parking floor has specially adapted spaces for people with reduced mobility, complying with all accessibility regulations.
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Are there spaces for electric vehicle charging?
Yes, illa Carlemany has 22 charging points in its indoor parking and 2 outdoors. In the indoor parking, there are specific ones for Porsche and Tesla, and others for all types of vehicle brands.
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Where is the parking entrance?
Access to the parking is direct from De la Valira Street, facilitating arrival by private vehicle through one of the country's main arteries.
Services and Amenities
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What free services does illa Carlemany offer?
Free WiFi: unlimited connection after registration
Information point: personalized advice on services and establishments
Wrapping service: they wrap your gifts for free
Wheelchair loan
Tourist information: ticket sales for tourist attractions in Andorra -
Are there beauty and wellness services?
Yes, illa Carlemany has:
Franck Provost Hair Salon (professional beauty salon)
Next Gym (complete facilities)
Parapharmacy: Galeno (health and beauty products)
Body treatments: Andorra Ideal (massages, skin care, relaxation…) -
Do they offer financial services?
ATMs with currency exchange from Creand. Located on the ground floor, at the access to restrooms and baby changing facilities.
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Is there a car rental service?
Yes, on floor -1 of the shopping center a vehicle rental service is offered, ideal for tourists.
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What other unique services does illa Carlemany offer?
Vehicle cleaning: Dual Clean, on floor -1, very close to the central Parking cashier
Technical service: electronic device repair
Dry cleaning: NĂşria TintorerĂa for professional cleaning
Optician: Alain Afflelou with complete optometry services
Dining and Leisure - Complete Guide
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What gastronomic options are there at illa Carlemany?
Fast food:
Burger King (gourmet burgers)
Pans & Company (sandwiches and salads)
American Corner (hot dogs, fries and other American specialties) -
Cafés and breakfasts:
Starbucks (premium coffee, special drinks, pastries)
Café Pans (breakfasts and snacks)
Dehesa SantamarĂa (sandwiches, pastries, toasts, juices, coffees)
MyCorner (also with healthy offering)
Bistrot (sweet and savory offering) -
Restaurants:
Foster's Hollywood (American cuisine)
Pizzeria Roma (authentic Italian pizza and pasta)
Bistrot (gourmet cuisine and products) -
Specialized gastronomy:
Dehesa SantamarĂa (tapas and premium Iberian cured meats)
American Corner (American-inspired fast food)
MyCorner (healthy menu) -
What is the cinema complex like?
Cinemes illa offers:
Modern theaters with state-of-the-art technology
Latest film releases
Varied programming for all audiences
Surround sound system
Comfortable and spacious seats -
Can advertising be done at the cinemas?
Yes, the cinema has different advertising options to promote products and companies.
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Can a cinema room be rented?
Yes, a cinema room can be rented for corporate events, private screenings for companies, institutions and even individuals.
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Are there options for private events or celebrations?
Yes, several establishments at illa Carlemany offer spaces for:
Family celebrations
Corporate events
Product presentations
Group dinners
The shopping center itself rents spaces in common areas for events, product presentations, temporary sales stands, vehicle exhibitions, small fairs, etc.
Cinemes illa also offers different possibilities and options.
Access and Transport
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How to get to illa Carlemany by public transport?
Urban buses. Nearby stops at:
UniĂł Street
Consell de la Terra Avenue
United Nations Avenue
All bus lines have stops within short distance of the shopping center, with regular services throughout the day. -
Can you walk from the center of Andorra?
Yes, illa Carlemany is perfectly integrated into the commercial pedestrian axis.
Pedestrian access: direct pedestrian street from Andorra la Vella
Distance: few minutes walking from the historic center
Route: through Meritxell and Carlemany avenues -
Are there multiple entrances to the shopping center?
Yes, illa Carlemany has 4 pedestrian accesses: two through the pedestrian street, one on the side (De la Valira Street) and another at the back of the building (Consell de la Terra Street)
Pedestrian access to offices is through one of the pedestrian street entrances, the Carlemany north entrance. Access to residences, through Consell de la Terra.
Vehicle entrance to parking via De la Valira street. Walking, through accesses near the center entrance via Carlemany south.
Tax Benefits and Tax-Free Shopping
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What tax advantages do purchases at illa Carlemany offer?
For EU residents:
VAT (in Andorra called IGI) reduced, only 4.5%. Low compared to 20% in France and 21% in Spain.
Significant savings especially on electronics, perfumes, fashion brands and accessories, tobacco and alcohol. -
Which products offer the greatest tax savings?
Electronics: Smartphones, tablets, computers
Perfumes and cosmetics: luxury brands
Jewelry and watches: premium brands
Luxury fashion: international brands
Wines, liqueurs, champagne.
Cigarettes and cigars
Events and Promotions
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What special events does illa Carlemany organize during the year?
illa Carlemany Popular Race. Annual sporting event.
Sant Jordi celebration. Cultural activities.
Animations coinciding with Shop In Andorra, the great autumn shopping event
Musical animations, art exhibitions and temporary displays in center spaces, activations for special dates…
The great Christmas lights switch-on party, with musical performances, special decoration and activities covering the entire Christmas calendar, specially designed for families. -
When are the sales at Illa Carlemany?
Winter sales: begin during the Christmas period.
Duration: Until February
Advantage: Christmas shopping with discounts
Summer sales: start around the third Friday of June
Duration: Until early September
Discounts: Up to 70% on selected brands -
What is Black Friday like at illa Carlemany?
It is usually the last Friday of November and extends over the entire weekend.
Usually coincides with the center's Christmas lights switch-on party.
Abundant discounts, up to 50%, in most establishments.
illa Carlemany and the Environment
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What sustainable initiatives does Illa Carlemany have?
"illa Verde" program that includes:
Waste management, to increase recycling and reduction.
Energy efficiency, with own energy production through 1,000 m2 of solar panels, which supply the shopping center's common areas. LED lighting and installation of smart systems.
Sustainable transport promotion, making available to customers 24 electric vehicle charging points
Ecological products: Spaces for sustainable brands -
Are there social initiatives?
Yes, illa Carlemany participates in:
Charity events and collaborations with local NGOs
Community activities and cultural events for residents
Cultural promotion, with exhibitions of local artists and musical performances by national groups
Community sports, with sponsorship of sporting events
Family Information
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Is illa Carlemany family-friendly?
Absolutely yes!
Ample spaces, to facilitate walking with baby strollers
Available changing tables and nursing areas
Children's entertainment offer, with special activities during events
Children's options in dining establishments -
Are there specific stores for children?
Yes, OVS Kids, with quality children's fashion
Available footwear and clothing offer in other non-exclusively children's establishments. -
What to do with children at illa Carlemany?
Family cinema. Movies suitable for the whole family. Also morning sessions on Saturdays and Sundays.
Family events, with special activities during holidays and vacations.
Club Piolet sponsorship, with activities and character presence, point to request and collect membership card, etc.
Dining: children's menus in several restaurants.
illa Dolça candy store -
Is there WiFi throughout the shopping center?
Yes, illa Carlemany offers:
Free WiFi on all floors
Simple registration: only requires email for access
Stable connection for browsing and streaming
Security: protected and reliable network -
What digital services does Illa Carlemany offer?
Social media: constant updates on Instagram and Facebook.
LinkedIn presence.
Newsletter: subscription for exclusive offers and advanced activity information
Official website: illa.ad, with updated information -
Are there services for people with disabilities?
Yes, illa Carlemany is fully accessible.
Elevators: on all floors
Access ramps: adapted entrances
Parking spaces: reserved and signposted
Adapted restrooms: on floor -1, ground floor and floor 2
Wheelchair: available on loan -
What is the maximum capacity of the shopping center?
illa Carlemany has a real-time people counting system, which allows it to know and control at all times the maximum capacity allowed by law according to available m2.
Crowd management: optimized security systems and flow.
Daily flow: especially high during weekends and tourist seasons
Comparison with Other Shopping Centers
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Why choose illa Carlemany over other centers in Andorra?
Unique advantages:
Central location, in the heart of the commercial axis
Commercial variety, with more than 60 diverse establishments
Premium services, such as WiFi, tourist information, free gift wrapping, ticket sales for Caldea and national events…
Accessibility. Multiple forms of access
The integral experience it offers, with shopping, dining and leisure in one place -
How does it compare with Pyrénées Andorra?
illa Carlemany is distinguished by:
More central location
Greater gastronomic variety
Exclusive brand spaces with more offering
Better pedestrian connectivity
Unique additional services
More cosmopolitan atmosphere
Constant celebration of activities and animations
Cinemas -
What is the best time to visit illa Carlemany?
High season (December-January):
Advantages: Sales, Christmas atmosphere, special events
Disadvantages: Greater influx, more demanded parking
Mid-season (April-May-June and September-October-November):
Advantages: Fewer crowds, pleasant climate, regular prices
Experience: More relaxed and personalized
Ski season (December-March):
Advantages: perfect combination with winter sports and also sales period on sports and ski equipment
Services: free hours in parking for season pass holders -
How does the experience vary by season?
Spring: new collections, pleasant weather for walking
Summer: terraces, relaxed atmosphere, family tourism
Autumn: Shop in Andorra (shopping festival), winter preparation, new collections
Winter: Sales, Christmas atmosphere, ski season
Expert Tips for Visitors
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What are the best tips to make the most of illa Carlemany?
For tourists:
Arrive early and avoid crowds, especially weekends
Use free WiFi and save on mobile data usage
Ask about discounts: many stores offer unannounced promotions and in parking, for stays of 24 consecutive hours or more.
Combine with urban routes to discover the city, taking advantage of the privileged location
For residents:
Subscribe to the newsletter: stay up to date with activity agenda, exclusive offers and news
Take advantage of extended hours, which allow more relaxed shopping
Use parking intelligently: look for promotions with your purchases
Attend regularly organized events and activities -
What not to miss at illa Carlemany?
Must-sees:
Luxury stores: competitive prices on international brands
Cinemas Illa: the only ones in Andorra
Information point: tickets for Andorra attractions
Ski pass sales point for Andorran ski resorts
Gastronomic area with international variety
Bookstore, gym and the only Nespresso boutique in Andorra